Store Policies

REFUND POLICY

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original packaging

To initiate a return or exchange, please complete the following steps:
  1. Login to our online return portal using your email address and order ID
  2. Choose the products you wish to return or exchange from your order
  3. Print your prepaid shipping label that you will receive by email
  4. Send all items back to us using the label provided

To speak to our friendly staff, please call us at (206) 207-4304. Our office is open from Mondays to Thursdays 9:00am to 5:00pm.

 

SHIPPING

We only ship to US domestic addresses. Our shipping is free on all of our products with 2-Day shipping.

Monday through Friday, orders received before 12 PM CST will be shipped out the same day. If after 12 PM CST or on the weekend, orders will be shipped on the next business day.

Any questions or inquiries, please contact orders@northwestaudiology.com